Refund policy

Popi High Class's Return & Refund Policy

Thank you for supporting Popi High Class's small business! In the case that you received the wrong item shipped or an item is missing, please email us at popihighclass@gmail.com.

We are unable to accept all other returns of merchandise purchased online. To further assist with your request of a refund or exchange process, please follow the steps below.

📦 Eligibility for Refund or Exchange

  • You have 30 calendar days from the date of transaction to request a return or exchange.
  • Items must be unworn, unused, in original condition, and include all original packaging and tags.
  • Final sale items and custom products are non-refundable.
  • Please inspect your order upon reception and contact us immediately if you received the wrong item so that we can evaluate the issue and make it right.

✉️ How to Request a Refund or Exchange

  • Email us at popihighclass@gmail.com with your order number, proof of purchase or receipt, name and email used on the order and reason for return.
  • We’ll respond within 2–3 business days with instructions and a return shipping address.
  • Once we receive and inspect your item, we’ll notify you of the approval or rejection of your refund.
  • If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

        Exchanges

  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

         Refunds

  • We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
    If more than 15 business days have passed since we’ve approved your return, please contact us at popihighclass@gmail.com.
  • $3.99 flat rate return shipping will be applied.

 

Exceptions / non-returnable items
Certain types of items cannot be returned such as custom products (such as special orders or personalized items) and personal care goods (such as health and beauty products).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Color Disclaimer

Due to the variation of monitor settings including computer screens, resolution, color, tone and any other display settings. Popi High Class does not guarantee the color matches of the product. The color has been described as best possible by matching our wholesale vendor description.

Price Changes

Popi High Class may change the prices of our products without notice. Please make sure to review your whole order and the prices before submitting your final order. Prices will not be retroactively adjusted.

I Forgot to Use My Discount Code

Unfortunately, we are not able to adjust the price after the final purchase has been confirmed. Only one discount code may be applied per order. 

Order Cancellation

Popi High Class may cancel your order for any reason before confirmation of fulfillment due to the following reasons: item is out of stock and no plans in restocking inventory, pricing errors, credit card payment was declined by your financial institution. There may be other reasons, but you will be notified of the cancellation and the reason why.